Refund policy

Delivery

Orders placed before 2pm Monday to Friday will under normal circumstances be despatched the same day. Normal delivery is within 2 to 3 working days from receipt of order. Expedited orders received before 2 pm are dispatched for next working day delivery.  Tens Products Ltd., shall use reaso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paul@tensproducts.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paul@tensproducts.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paul@tensproducts.co.uk.

nable endeavours (but does not guarantee) to deliver the Products on the next working day following your order, however please allow up to 72 hours for delivery to areas located in the following post codes: AB (excluding AB10-16, 21, 24-25), JE, GY , FK17-22, G83, IV1- excl 28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3. 

Returns

In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon and no longer than 7 days from the delivery date stated on your tracking.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tensproducts.co.uk


We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill in the contact form Contact Us


Return Shipping Address
To return your product, mail your product to:
Ultrasound Machine
8 Roundcroft
Stockport
SK6 1HR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will deduct the cost of return shipping from your refund if you receive one.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.


More Questions?

Please contact our support team Contact Us